REFUND POLICY

1. Overview

Our program provides free and deeply discounted clothing items as part of a community‑driven effort to support families in need. Because these items are offered at no cost or at significantly reduced prices, all items are final sale. This Refund Policy explains the terms under which refunds, returns, or exchanges are handled.

By using our website or participating in our program, you agree to the terms outlined below.

2. No Refunds on Free Items

All free items provided through our program are not eligible for refunds under any circumstances. Free items are offered as part of a charitable initiative, and availability depends on donations, inventory, and program capacity.

• No monetary refunds

• No store credit

• No replacements

• No exchanges

Once a free item is claimed, the selection is considered final.

3. No Refunds on Deeply Discounted Items

Items offered at deeply discounted prices are also final sale. Because these items are priced far below retail value to support families, we cannot offer refunds, returns, or exchanges.

This includes:

• Clearance items

• Discounted bundles

• Special‑offer items

• Membership‑exclusive discounted items

• All discounted purchases are final once submitted.

• 4. Item Condition & Expectations

• We do our best to provide accurate descriptions and photos of all items. However, because many items are donated or pre‑loved:

• Minor wear, variations in color, or small imperfections may occur

• Sizing may vary between brands

• We cannot guarantee exact fit or style

• By participating in the program, you acknowledge that items are provided as‑is and may not be in new condition.

• 5. Shipping & Delivery

• Shipping is always free, but delivery times may vary based on:

• Inventory levels

• Program volume

• Carrier delays

• Seasonal demand

• Shipping delays do not qualify for refunds or replacements.

• If a package is lost or damaged during transit, we will do our best to assist, but we cannot guarantee replacement items due to limited inventory.

• 6. Incorrect or Missing Items

• Because our program handles high volume and relies on donated inventory, occasional packing errors may occur. While we cannot offer refunds or exchanges, you may contact us so we can:

• Review the issue

• Improve future accuracy

• Assist if similar items are available (not guaranteed)

• We appreciate your understanding as a community‑supported program.

• 7. Program Changes

• We reserve the right to:

• Modify the program

• Pause or discontinue free item distribution

• Adjust item limits

• Update policies at any time

• Changes may occur without prior notice. Continued use of the website means you accept the updated policy.

• 8. Contact Us

• If you have questions about this Refund Policy or need assistance with your order, you may contact us at:

• [Pre-Loved Fashion] [Emailclothes4free@gmail.com] 

• We are here to help and appreciate your kindness, patience, and support as we work to serve families in our community.